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Last updated: 11.4.2022
United Kingdom (User battery swapping)
Supplementary Terms for TIER Swap
These Supplementary Terms for TIER Swap (“Supplementary Terms”) exclusively apply to battery swaps performed as part of the TIER Swap program. These Supplementary Terms are a supplement to the TIER Terms and Conditions, whose terms are hereby incorporated into these Supplementary Terms by reference. To the extent that terms of the applicable TIER Terms and Conditions conflict with the terms of these Supplementary Terms, the terms of these Supplementary Terms shall govern.
Battery swaps under the TIER Swap program can only be made as part of a ride with an eligible TIER vehicle, for which you will be charged in accordance with the rental prices and conditions shown in the TIER App and in the applicable TIER Terms and Conditions. Eligible TIER vehicles will be marked in the TIER App. A battery swap under the TIER Swap program is initiated by an offer by TIER in the TIER app, which you can accept when you select an eligible TIER vehicle in the TIER App. Only certain TIER vehicles are eligible for a battery swap under the TIER Swap program; eligibility may depend on factors such as vehicle model and type, the battery charge, the time of day, the location of the vehicle, your location etc. The decision to make a TIER vehicle eligible for a battery swap at any given time is within the sole discretion of TIER.
Once you have accepted an offer to make a battery swap under the TIER Swap program, you will perform such battery swap with due care and in accordance with all reasonable instructions given in the TIER App and, where applicable, by TIER personnel and affected third parties such as owners and employees of the third party businesses that operate the relevant TIER Swap locations. You can freely cancel any battery swap that you agreed to perform by following the cancellation steps in the TIER App and, where applicable, on the TIER vehicle (e.g., replacing a battery that was already removed before cancellation).
In consideration for fully completing a battery swap under the TIER Swap program, TIER will provide you with the benefits stated as part of the respective offer to perform the battery swap in the TIER App (such benefits, e.g., free or discounted rides with TIER vehicles, are referred to as “Rewards”). Unless stated otherwise in the TIER App, Rewards that discount the price for or otherwise relate to the use of TIER vehicles can only be applied to future uses and not to the use during which they are earned. Rewards are non-transferable unless otherwise marked in the TIER App, and may be subject to expiration. Rewards cannot be sold and their value cannot be paid out. You may not make a battery swap under the TIER Swap program, or use Rewards, for any commercial, professional, or other business purpose.
TIER is under no obligation to offer the opportunity to make a battery swap under the TIER Swap program to you. TIER may change, suspend or discontinue the TIER Swap program globally or in specific locations at any time and without prior notice. Battery changes that are pending and Rewards that have already been earned at the time of such change, suspension or discontinuation shall remain unaffected.
Further information regarding the TIER Swap program is available at about.tier.app/swap.