Sweden
GENERAL TERMS AND CONDITIONS

  1. Introduction
    (a) TIER Mobility Sweden AB (TIER) carries on the business of renting
    out electric scooters (eScooters) and electric bikes (eBikes)
    (collectively referred to as Vehicles) through its application for
    web-enabled mobile phones (the TIER App). The Vehicles can only
    be rented out to customers who have registered via the TIER App.
    (b) These are the terms and conditions (the Terms) on which TIER
    provides its services to you. They govern the use of the TIER App
    and the Vehicle rental contracts entered into using the TIER App.
    (c) Please read these terms carefully. They tell you how TIER will
    provide its services to you, how to enter into or end the contract, what
    to do if there is any problem and other important information.
  2. Information about TIER and how to contact us
    (a) TIER is a company incorporated in Sweden and having its registered
    office at Östermalmstorg 1, 114 42 Stockholm.
    (b) You can contact us by telephoning TIER’s customer service team on
    +46 406688127 or by email to support@tier.app.
  3. These Terms
    (a) These Terms govern the use of the TIER App and the Vehicle rental
    contracts entered into using the TIER App.
    (b) TIER reserves the right to amend these Terms to the extent
    necessary as required by law or by technological changes. TIER will
    inform you by email of any such changes. Any changes will be
    considered approved unless you have objected to them in writing
    within six weeks of being notified of them by TIER. You will be
    notified of your right to object to changes at the same time that you
    are notified about the changes.

  4. Your agreement for use of the TIER App
    (a) In order to be able to rent a TIER Vehicle, you must first register as a
    TIER customer by creating a user account in the TIER App. Each
    customer may register only once. Only customers who have properly
    registered may then use the TIER Services. You have no automatic
    right to registration.
    (b) When the registration process – during which you will be asked to
    accept these Terms and to provide, in particular, your full name, email
    address, personal mobile phone number and valid payment details –
    has been completed successfully, you will have entered into a contract with TIER for the use of the TIER App (User Agreement). A
    copy of the User Agreement will be sent to you by email.
    (c) After that, you may rent Vehicles by concluding individual rental
    contracts in accordance with these Terms. Please note that the User
    Agreement itself will not give rise to any right, neither for TIER, nor
    for you, to enter into a Vehicle rental contract.
    (d) TIER is entitled to refuse to enter into a User Agreement or any
    individual rental contract if it reasonably believes that individual will
    not comply with these Terms.

  5. User account
    (a) You must be the named holder of the bank account or credit card
    whose details you provide to TIER. You are obliged to keep up to
    date the personal data which you provide during the registration
    process. This applies in particular to your email address, personal
    mobile phone number and payment details.
    (b) You may not permit any third parties to use a TIER Vehicle which you
    have booked via your user account and may not provide your login
    details for use by other persons. You must, without delay: (a) change
    your password if there is reason to believe that any other person has
    become aware of it; and (b) notify TIER of this fact.
    (c) In order to use the TIER App, you must have a web-enabled mobile
    phone that meets the technical requirements of the TIER
    App. Whenever the TIER App is downloaded, the user’s mobile
    phone will automatically be checked as to whether it meets those
    requirements. You are responsible for ensuring that mobile data
    communications are possible and you shall bear any charges made
    by your mobile service provider in respect of any data transmission.
    (d) You are prohibited from reading out, copying or manipulating the
    TIER App via information technology methods. If you are found to
    have breached or attempted to breach this prohibition TIER is entitled
    to withdraw your access to the TIER App with immediate effect
    without prejudice to any other rights and remedies it may have by
    law.
    (e) You must inform TIER without delay of any loss or theft of the mobile
    phone associated with your user account or of any other
    circumstances which make it likely that your user account may be
    used by third parties. In order to prevent misuse, TIER will then
    disable access until the matter has been resolved and will inform you
    via email of the fact that access has been disabled.

  6. Reserving a Vehicle and starting a ride
    (a) The rental of eScoooters is subject to availability. The Vehicles are
    available only within a defined territory in a particular area
    (the Business Territory)
    (b) You may only rent Vehicles which are designated as available in the
    TIER App. You should note that occasionally an inaccurate GPS
    signal may cause deviations between the actual location of a Vehicle
    and the location shown in the TIER App.
    (c) A specific TIER Vehicle can be reserved free of charge for a
    maximum of ten minutes before the start of the ride.
    (d) By clicking “Start Ride” in the TIER App, you will make a binding offer
    to rent the Vehicle you have reserved. TIER accepts this offer by
    releasing the Vehicle for your use, creating a rental contract for that
    ride.
    (e) The rental period shall start when the individual rental agreement is
    made and shall end when you end your ride in accordance with
    paragraph 7, or once the maximum rental period of 60 minutes has
    expired.
    (f) You must notify TIER without undue delay of any defects or damage
    to the Vehicle of which you become aware prior to commencing your
    ride. You must not use a particular Vehicle if any such defects or
    damage appear obviously likely to impair traffic safety or the general
    functionality of the Vehicle.
    (g) Similarly, you must notify TIER as soon as reasonably possible of any
    other obvious defects or damage, such as worn tires or damage to
    the mudguard.
    (h) TIER may call you on the mobile phone number registered in your
    user account if it detects any significant disruptions in your use of a
    Vehicle.

  7. Ending a ride
    (a) When you want to end your ride, you must park the Vehicle properly
    in accordance with paragraph 8 and then follow the procedure in the
    TIER App to terminate the rental.
    (b) You must inform yourself via the TIER App of the boundaries of the
    Business Territory and the zones in which parking Vehicles is
    prohibited. If you end your rental outside a Business Territory you are
    responsible for the costs of transporting the Vehicle back to within the
    Business Territory.
    (c) You may terminate the rental via the TIER App only if the Vehicle is
    located within the applicable Business Territory and outside any zone
    in which parking Vehicles is prohibited. Note that you cannot terminate a ride without an internet connection so you may need to
    move the Vehicle to a different location where an internet connection
    can be established.
    (d) If you fail to end the rental via the TIER App after parking the Vehicle,
    the rental transaction will automatically be terminated, unless the
    Vehicle is subsequently moved or used, after 60 minutes have
    lapsed.
    (e) If you are unable for technical reasons to terminate the rental
    transaction using the TIER App you must notify TIER of this fact
    without undue delay in order to coordinate further procedures for the
    termination of the rental with TIER.
    (f) Your obligation to pay the rental charge will end only when the rental
    transaction is terminated, unless it was impossible for you to
    terminate it for reasons beyond your control.
    (g) When the rental transaction is terminated, the total rental period and
    the total rental charge for that ride will be displayed to you.

  8. Parking a Vehicle
    (a) Vehicles must be properly parked in public areas where the parking
    of Vehicles is not prohibited by local rules or regulations.
    (b) You must not park Vehicles in a way which endangers traffic safety or
    the rights or legal interests of third parties.
    (c) You must park the Vehicle using the kickstand with which the Vehicle
    is equipped.
    (d) In particular, Vehicles may not be parked:
    (i) at a right angle to the roadway, at a right angle to the sidewalk,
    near intersections or in a manner otherwise causing
    impediments to road traffic; or
    (ii) at trees, traffic signs, traffic lights, parking meters, vending
    machines, fences of third parties, benches, containers, waste
    bins, in front of or in the vicinity of emergency exits and fire
    department buildings, in front of entrances or exits, in zones in
    which no stopping is permitted, in access roads leading to
    public transportation hubs, on bicycle paths, at orientation aids
    for the blind, on pedestrian crossings, inside buildings, in
    interior courtyards of buildings, at other vehicles, in parks and
    green spaces, in places where the Vehicle would conceal
    advertisements or street furniture or where the functioning of
    an installation would be impaired, in areas reserved for loading and unloading purposes or in places reserved for other users
    or services, or in areas where parking the TIER Vehicle would impede space required by wheelchair users and people with
    disabilities.
    (e) Vehicles must be parked in publicly accessible areas and not in
    places that are difficult to access, including, in particular (unless they
    are clearly designated as TIER parking spots):
    (i) private premises or company grounds;
    (ii) interior courtyards;
    (iii) parking garages;
    (iv) customer parking bays, in particular in front of shopping
    centers, supermarkets, restaurants, and bars;
    (v) parking bays of universities and other public facilities; or
    (vi) interior spaces.
    (f) Furthermore, Vehicles may not be parked in areas which are subject
    to parking restrictions for certain days or times of day or for specific
    vehicles. This also applies to parking prohibitions that have already
    been notified by the local authorities but have not yet come into force,
    for example, temporary parking prohibitions applying at a future point
    in time due to events or house movers affecting the site in question.
    (g) You are obliged to provide information in good faith, if requested by
    TIER, about the exact location at which you parked a Vehicle.

  9. Payment of the rental fee
    (a) You are obliged to pay the rental fee for your use of a Vehicle. Prior
    to your entering into a rental contract, the TIER App will display the
    unlock fee for unlocking the Vehicle as well the price per minute for
    using it (inclusive of applicable value added tax). The total rental fee
    is payable when you end the rental contract.
    (b) You will not be charged for the rental fee if for reasons beyond your
    control you were unable to use a Vehicle despite it being designated
    as available in the TIER App.
    (c) You will be charged for your use of Vehicles either on a per minute
    basis (fractions of minutes being charged as full minutes) or on the
    terms of a pre-paid package. For the purchase of prepaid packages,
    the Terms and Conditions for Prepaid Packages (available at
    https://www.tier.app/tcs-prepaid-packages-sweden/) shall apply in
    addition to these Terms.
    (d) TIER works together with various payment service providers.
    Payments are made according to the payment method selected by you in the registration process. By entering into a rental contract you
    confirm that you are entitled to authorize the transfer of the specified
    account by direct debit. You are responsible for ensuring that your
    selected means of payment are sufficient to cover payment of the
    rental fees. If a payment cannot be made due to lack of funds or for
    other reasons for which you are responsible, TIER may charge you a
    fee for its actual expenses incurred unless you can show that TIER
    did not incur any expenses or incurred less. This is without prejudice
    to any other legal rights and remedies available to TIER.
    (e) You may set any claims which you may have against TIER against
    TIER’s claims against you only to the extent that such counterclaims
    are undisputed or have been finally and conclusively determined.

  10. Assignment
    TIER reserves the right to assign its claims under its agreement with you
    to a third party, particularly for the purposes of debt collection. You will be
    notified in a timely manner about any such assignment. In the event of
    any such assignment you will be required to render payment to discharge
    your debts only to the assignee, but TIER will remain responsible under its
    agreement with you for general customer enquiries, complaints, etc.


11.Permission to drive
(a) You are only permitted to ride Vehicles if you have an active user
account with TIER.

(b) You must be at least 18 years of age or otherwise have obtained consent from a guardian.
(c) You must be able to drive a Vehicle without endangering pedestrian
or vehicular traffic and in accordance with applicable traffic rules and
public-order regulations. You must have experience or minimum
basic skills in driving a motorized vehicle and must be familiar with
the operation and safe use of motor vehicles.


  1. Your obligations
    (a) You must treat Vehicles with due care and consideration, observe the
    applicable traffic regulations, and not endanger any third-party rights
    or legal interests through your use of Vehicles.
    (b) You must, in particular:
    (i) observe the maximum load limit of 100 kg;
    (ii) wear a helmet if local rules and regulations make this
    compulsory;
    (iii) not leave the TIER Vehicle unattended during the rental period;
    (iv) report any defects or damages, particularly if caused by force
    or by an accident, to TIER without undue delay upon becoming
    aware of them;
    (v) ensure, to the extent that you are reasonably able to do so, that
    the Vehicle is used only in a condition that is safe to operate
    and safe for pedestrian and vehicular traffic;
    (vi) observe the applicable road traffic regulations while driving a
    Vehicle. In the case of eBikes, electrical assistance will cut off
    when the eBike reaches 15.5mph (the maximum speed);
    (vii) immediately stop the Vehicle whenever a warning light appears
    or an error signal is indicated on the display located near the
    steering handles and contact TIER to find out whether the ride
    can safely be continued; and
    (viii) park the Vehicle properly in accordance with paragraph 8.
    (c) You may not:
    (i) ride a Vehicle under the influence of alcohol or drugs or
    medications that could impair your ability to drive (a strict ban
    on alcohol applies – 0.0‰ blood alcohol reading);
    (ii) use a Vehicle for off-road driving, motor-sporting events or
    races of any kind;
    (iii) use a Vehicle for vehicle trials, for driver training, for the
    commercial transport of passengers or for commercial
    transportation (e.g. courier trips, food deliveries);
    (iv) use a Vehicle to transport easily flammable, toxic or otherwise
    hazardous materials, insofar as their volume exceeds normal
    household quantities;
    (v) use a Vehicle to transport objects or materials which, by virtue
    of their characteristics, dimensions, form or weight, could
    endanger riding safety or damage the Vehicle;
    (vi) ride a Vehicle together with one or more other persons;
    (vii) use a Vehicle to commit criminal offences; or
    (viii) arbitrarily carry out repairs or conversions of any kind on a
    Vehicle or have a third party do so.
    (d) Out of respect for the environment, the general public, and your
    fellow TIER customers, you shall endeavor to drive in a manner that
    is orderly, ecologically friendly and not wasteful of electricity.

  2. What to do in the case of accidents
    (a) You must report any accidents involving a Vehicle to TIER without
    undue delay.
    (b) Following an accident, you must notify the police without undue delay
    and ensure that the police officially record the accident. If the police refuse to record the accident or if this is impossible for some other
    reason, then you should notify TIER of this fact without undue delay
    and coordinate with TIER on how to proceed. This applies
    regardless of whether you caused the accident yourself or whether it
    was caused by a third party. You may not leave the site of the
    accident until:
    (i) the police have completed recording the accident (or, where
    the police cannot record the accident, until you have notified
    TIER and complied with TIER’s reasonable instructions); and
    (ii) any measures to secure evidence or mitigate damage that
    have been arranged with TIER have been duly implemented.
    (c) In case of an accident involving a Vehicle driven by you, you must not
    assume liability or make any comparable admission. If you assume
    or admit liability despite this prohibition, then it will apply exclusively
    against you and neither TIER nor its insurers will be bound by such
    admission or assumption.
    (d) Regardless of whether you yourself caused the accident or whether it
    was caused by a third party, TIER will provide you with a form on
    which to report any injury and/or damage. This form must be fully
    completed and returned to TIER within seven days of being received
    by you, the time of the form’s dispatch to TIER being conclusive in
    terms of meeting this deadline. If the damage notification form is not
    sent back to TIER prior to the deadline, this may mean that the
    insurer will not process – and possibly not settle – the accident
    claim. If the insurer refuses to settle the accident claim solely
    because you missed the deadline for returning it, then TIER will
    assert against you any claims made against TIER as a result.
    (e) You are obliged to provide truthful information about an accident,
    particularly where it occurred.
  3. Insurance
    (a) TIER Vehicles are covered by third party liability insurance.
    (b) You are prohibited from acknowledging or settling any damage
    covered by third party liability insurance without obtaining TIER’s
    prior consent.

  4. TIER’s liability
    (a) TIER is responsible to you for foreseeable loss and damage caused
    by TIER. If TIER fails to comply with these Terms it is responsible for
    the loss or damage which you suffer which is a foreseeable result of
    that failure or of TIER failing to use reasonable care and skill. Loss or
    damage is foreseeable if either it is obvious that it will happen or if it was reasonably foreseeable to both parties when the contract was
    made.
    (b) TIER does not exclude or limit its liability to you where it would be
    unlawful to do so. This includes liability for death or personal injury
    caused by TIER’s negligence or the negligence of TIER’s employees,
    agents or subcontractors; for fraud or fraudulent misrepresentation or
    for breach of your legal rights.
    (c) TIER is not liable for business losses. TIER’s Vehicles are provided
    only for private use. If you use TIER’s services for any commercial or
    business purpose TIER will have no liability to you for any loss of
    profit, loss of business, business interruption, or loss of business
    opportunity.

  5. Your liability
    (a) You will be liable to TIER for any damages for which you are
    responsible. This particularly includes any theft, damage or loss of a
    TIER Vehicle for which you are responsible. TIER is entitled to be
    indemnifies by you in respect of any legitimate third-party claims
    (including legal costs) insofar as you are not covered by your own
    personal insurance.
    (b) You are liable for all violations of road traffic regulations, public order
    regulations and other statutory provisions for which you are
    responsible in connection with your use of a Vehicle. You are liable
    for any resulting penalties, fees and costs and must indemnify TIER
    in respect of any resulting third-party claims. For the avoidance of
    doubt, you will not be liable if and to the extent that any such
    penalties, fees, costs or claims result from your use in accordance
    with these Terms of a Vehicle which is defective.
    (c) You will not be liable to the extent that an insurer compensates the
    damage and no recourse is taken against TIER.
    (d) No limitation of liability agreed between TIER and you in respect of
    damages to a Vehicle will apply if you willfully caused the damage.

  6. Temporary disabling of access to user accounts and exclusion from use
    (a) TIER may temporarily disable your access to your user account if:
    (i) data essential to contractual performance have been
    incorrectly provided in the user account;
    (ii) you default on payments exceeding any negligible amount,
    despite having received notice of such default;
    (iii) other significant contractual breaches occur for which you are
    responsible; or
    (iv) you lose the personal mobile phone that associated with your
    user account, or if it is stolen from you, or it otherwise becomes
    possible for third parties to make unauthorized use of your user
    account.
    (b) TIER will unblock your user account without undue delay once the
    reason for the suspension has been resolved.
    (c) TIER may prevent your further use of Vehicles if you repeatedly
    breach these Terms and if you have failed to react to a warning letter
    before TIER takes such action.

  7. Term and termination of the User Agreement
    (a) The User Agreement is concluded for an indefinite period and may be
    terminated by either party to the agreement in writing upon giving a
    notice period of two weeks prior to the end of any calendar month.
    (b) Either party may terminate for cause with immediate effect. TIER
    shall be entitled to terminate the User Agreement with immediate
    effect if:
    (i) you repeatedly default in making payments owed to TIER,
    despite having been notified by TIER of such defaults;
    (ii) you provide incorrect information or conceal factual
    circumstances during the registration process or in the course
    of your contractual relationship with TIER such that it would be
    unreasonable to expect TIER to continue the contractual
    relationship;
    (iii) despite having been sent a warning letter before action, you fail
    to desist from serious breaches of these Terms, or fail within a
    reasonably time to correct any existing consequences of such
    breaches;
    (iv) you drive a Vehicle under the influence of alcohol or drugs;
    (v) you disclose your login data for your TIER user account to
    another person; or
    (vi) you attempt to read out, copy or manipulate the TIER App.

  8. Personal Data
    (a) TIER will collect and process personal data relating to you insofar as
    such data are required to perform TIER’s rights and obligations under
    the Use Agreement. When processing your personal data, TIER will
    observe the applicable statutory provisions, particularly those of the
    EU General Data Protection Regulation (GDPR).
    (b) For further details and information on the scope of the collection,
    storage, and processing of personal data relating to you, please refer to TIER’s Privacy Notice available here:
    https://www.tier.app/privacy-notice-sweden/
  9. Dispute Resolution
    Any dispute concerning the application or interpretation or application of
    these general terms and conditions must be decided by a Swedish court
    in accordance with Swedish law. The dispute may also be considered by
    the Swedish National Board of Consumer Disputes (Sw: Allmänna
    reklamationsnämnden), whose decision is a recommendation to the
    Parties for how the dispute should be resolved.
  10. Final provisions
    (a) You may not assign to any third parties your rights or obligations
    under the User Agreement without the prior consent of TIER. TIER
    may transfer its rights and obligations under the User Agreement to
    another company or legal person.
    (b) If TIER does not insist immediately that you do anything which you
    are obliged to do under these Terms, or if TIER delays in taking steps
    against you in respect of any breach of these Terms by you, it will not
    prevent TIER from taking steps against you at a later date.
    (c) If a court finds part of these Terms unlawful, the remainder will be
    unaffected. Each of the paragraphs of these Terms operates
    separately. If any court or relevant authority decides that any of them
    are unlawful, the remaining paragraphs will remain in full force and
    effect.
    (d) The User Agreement is made between you and TIER. No other
    person shall have any rights to enforce any of its terms.
  11. Customer service and complaints
    If you have any questions, comments, complaints, or if you wish to contact
    TIER for any other reason, you may contact TIER via telephone, post or
    email using the following contact details:
    TIER Mobility Sweden AB
    Östermalmstorg 1, 114 42 Stockholm
    Telephone: +46 406688127
    Email: support@tier.app