GENERAL TERMS AND CONDITIONS
Last Update: 08.03.2021
1.1. TIER Doha LLC (TIER) carries on the business of renting out
electric scooters (eScooters) through its application for
web-enabled mobile phones (the TIER App). The eScooters
can only be rented out to customers who have registered via
the TIER App.
1.2. These are the terms and conditions (the Terms) on which TIER
provides its services to you. They govern the use of the TIER
App and the eScooter rental contracts entered into using the
TIER App (the TIER Services).
1.3. Please read these terms carefully. They tell you how TIER will
provide its services to you, how to enter into or end the
contract, what to do if there is any problem and other important
2. Information about TIER and how to contact us
2.1. TIER is a company incorporated in Germany and registered at
the Commercial Court of Charlottenburg under number HRB
198977 B. TIER’s registered office is c/o WeWork,
Eichhornstrasse 3, 10785 Berlin, Germany and its VAT number
2.2. You can contact us by telephoning TIER’s customer service
team on 00800101233 (toll-free) or by email to
3. These Terms
3.1. These Terms govern the use of the TIER App and the eScooter
rental contracts entered into using the TIER App.
3.2. These Terms incorporate the special terms which may apply
depending on the city in which the TIER Services are provided,
since each city has its own specific local conditions
(the Special Terms). The Special Terms will be attached as an
Appendix to these Terms.
3.3. TIER reserves the right to amend these Terms to the extent
necessary as required by law or by technological changes.
TIER will inform you by email of any such changes. Any
changes will be considered approved unless you have objected
to them in writing within six weeks of being notified of them by
TIER. You will be notified of your right to object to changes at
the same time that you are notified about the changes.
4. Your agreement for use of the TIER App
4.1. In order to be able to rent a TIER eScooter, you must first
register as a TIER customer by creating a user account in the
TIER App. Each customer may register only once. Only
customers who have properly registered may then use the
TIER Services. You have no automatic right to registration.
4.2. When the registration process – during which you will be asked
to accept these Terms and to provide, in particular, your full
name, email address, personal mobile phone number and valid
payment details – has been completed successfully, you will
have entered into a contract with TIER for the use of the TIER
App (User Agreement). TIER will safely store and retain the
User Agreement on its servers. A copy of the User Agreement
will be sent to you by email.
4.3. After that, you may rent eScooters by concluding individual
rental contracts in accordance with these Terms. Please note
that the User Agreement itself will not give rise to any right,
neither for TIER, nor for you, to enter into an eScooter rental
4.4. TIER is entitled to refuse to enter into a User Agreement or any
individual rental contract if it reasonably believes that individual
will not comply with these Terms.
5. User account
5.1. You must be the named holder of the bank account or credit
card whose details you provide to TIER. You are obliged to
keep up to date the personal data which you provide during the
registration process. This applies in particular to your email
address, personal mobile phone number and payment details.
5.2. You may not permit any third parties to use a TIER eScooter
which you have booked via your user account and may not
provide your login details for use by other persons. You must,
without delay: (a) change your password if there is reason to
believe that any other person has become aware of it; and (b)
notify TIER of this fact.
5.3. In order to use the TIER App, you must have a web-enabled
mobile phone that meets the technical requirements of the
TIER App. Whenever the TIER App is downloaded, the user’s
mobile phone will automatically be checked as to whether it
meets those requirements. You are responsible for ensuring
that mobile data communications are possible and you shall
bear any charges made by your mobile service provider in
respect of any data transmission.
5.4. You are prohibited from reading out, copying or manipulating
the TIER App via information technology methods. If you are
found to have breached or attempted to breach this prohibition
TIER is entitled to withdraw your access to the TIER App with
immediate effect without prejudice to any other rights and
remedies it may have by law.
5.5. You must inform TIER without delay of any loss or theft of the
mobile phone associated with your user account or of any other
circumstances which make it likely that your user account may
be used by third parties. In order to prevent misuse, TIER will
then disable access until the matter has been resolved and will
inform you via email of the fact that access has been disabled.
6. Reserving an eScooter and starting a ride
6.1. The rental of eScoooters is subject to availability. The
eScooters are available only within a defined territory in a
particular area (the Business Territory)
6.2. You may only rent eScooters which are designated as available
in the TIER App. You should note that occasionally an
inaccurate GPS signal may cause deviations between the
actual location of an eScooter and the location shown in the
6.3. A specific TIER eScooter can be reserved free of charge for a
maximum of ten minutes before the start of the ride.
6.4. By clicking “Start Ride” in the TIER App, you will make a
binding offer to rent the eScooter you have reserved. TIER
accepts this offer by releasing the eScooter for your use,
creating a rental contract for that ride.
6.5. The rental period shall start when the individual rental contract
is made and shall end when you end your ride in accordance
with paragraph 7, or once the maximum rental period of 60
minutes has expired.
6.6. You must notify TIER without undue delay of any defects or
damage to the eScooter of which you become aware prior to
commencing your ride. You must not use a particular eScooter
if any such defects or damage appear obviously likely to impair
traffic safety or the general functionality of the eScooter.
6.7. Similarly, you must notify TIER as soon as reasonably possible
of any other obvious defects or damage, such as worn tyres or
damage to the mudguard.
6.8. TIER may call you on the mobile phone number registered in
your user account if it detects any significant disruptions in your
use of an eScooter.
7. Ending a ride
7.1. When you want to end your ride you must park the eScooter
properly in accordance with paragraph 8 and then follow the
procedure in the TIER App to terminate the rental.
7.2. You must inform yourself via the TIER App of the boundaries of
the Business Territory and the zones in which parking
eScooters is prohibited. If you end your rental outside a
Business Territory you are responsible for the costs of
transporting the eScooter back to within the Business Territory.
7.3. You may terminate the rental via the TIER App only if the
eScooter is located within the applicable Business Territory and
outside any zone in which parking eScooters is prohibited.
Note that you cannot terminate a ride without an internet
connection so you may need to move the eScooter to a
different location where an internet connection can be
7.4. If you fail to end the rental via the TIER App after parking the
eScooter, the rental transaction will automatically be
terminated, unless the eScooter is subsequently moved or
used, after 60 minutes have lapsed as of the time when the
eScooter has been parked.
7.5. If you are unable for technical reasons to terminate the rental
transaction using the TIER App you must notify TIER of this
fact without undue delay in order to coordinate further
procedures for the termination of the rental with TIER.
7.6. Your obligation to pay the rental charge will end only when the
rental transaction is terminated, unless it was impossible for
you to terminate it for reasons beyond your control.
7.7. When the rental transaction is terminated, the total rental
period and the total rental charge for that ride will be displayed
to you. You will also receive an invoice, which will be sent to
the email address provided in your TIER user account
8. Parking an eScooter
8.1. eScooters must be properly parked in public areas where the
parking of eScooters is not prohibited by local rules or
8.2. You must not park eScooters in a way which endangers traffic
safety or the rights or legal interests of third parties.
8.3. You must park the eScooter using the kickstand with which the
eScooter is equipped.
8.4. In particular, eScooters may not be parked:
(a) at a right angle to the roadway, at a right angle to the
sidewalk, near intersections or in a manner otherwise causing
impediments to road traffic; or
(b) at trees, traffic signs, traffic lights, parking meters, vending
machines, fences of third parties, benches, containers, waste
bins, in front of or in the vicinity of emergency exits and fire
department buildings, in front of entrances or exits, in zones in
which no stopping is permitted, in access roads leading to
public transportation hubs, on bicycle paths, at orientation aids
for the blind, on pedestrian crossings, inside buildings, in
interior courtyards of buildings, at other vehicles, in parks and
green spaces, in places where the eScooter would conceal
advertisements or street furniture or where the functioning of
an installation would be impaired, in areas reserved for loading
and unloading purposes or in places reserved for other users
or services, or in areas where parking the TIER eScooter would
impede space required by wheelchair users and people with
8.5. eScooters must be parked in publicly accessible areas and not
in places that are difficult to access, including, in particular
(unless they are clearly designated as TIER parking spots):
(a) private premises or company grounds;
(b) interior courtyards;
(c) parking garages;
(d) customer parking bays, in particular in front of shopping
centres, supermarkets, restaurants, and bars;
(e) parking bays of universities and other public facilities; or
(f) interior spaces.
8.6. Furthermore, eScooters may not be parked in areas which are
subject to parking restrictions for certain days or times of day or
for specific vehicles. This also applies to parking prohibitions
that have already been notified by the local authorities but have
not yet come into force (for example, temporary parking
prohibitions applying at a future point in time due to events or
house movers affecting the site in question.
8.7. You are obliged to provide information in good faith, if
requested by TIER, about the exact location at which you
parked an eScooter.
9. Payment of the rental fee
9.1. You are obliged to pay the rental fee for your use of an
eScooter. Prior to your entering into a rental contract, the TIER
App will display the unlock fee for unlocking the eScooter as
well the price per minute for using it (inclusive of applicable
value added tax). The total rental fee is payable when you end
the rental contract.
9.2. You will not be charged for the rental fee if for reasons beyond
your control you were unable to use an eScooter despite it
being designated as available in the TIER App.
9.3. You will be charged for your use of eScooters either on a per
minute basis (fractions of minutes being charged as full
minutes) or on the terms of a prepaid package. For the
purchase of prepaid packages, the Terms and Conditions for
Prepaid Packages (available
at tier.app/tcs-prepaid-packages-uae) shall apply in addition to
9.4. TIER works together with various payment service providers.
Payments are made according to the payment method selected
by you in the registration process. By entering into a rental
contract you confirm that you are entitled to authorize the
transfer of the specified account by direct debit. You are
responsible for ensuring that your selected means of payment
are sufficient to cover payment of the rental fees. If a payment cannot be made due to lack of funds or for other reasons for
which you are responsible, TIER may charge you a fee for its
actual expenses incurred unless you can show that TIER did
not incur any expenses or incurred less. This is without
prejudice to any other legal rights and remedies available to
9.5. You may set off any claims which you may have against TIER
against TIER’s claims against you only to the extent that such
counterclaims are undisputed or have been finally and
TIER reserves the right to assign its claims under its agreement with you to
a third party, particularly for the purposes of debt collection. You will be
notified in a timely manner about any such assignment. In the event of any
such assignment you will be required to render payment to discharge your
debts only to the assignee, but TIER will remain responsible under its
agreement with you for general customer enquiries, complaints, etc.
11. Permission to drive
11.1. You are only permitted to ride eScooters if you:
(a) are at least 18 years of age; and
(b) have an active user account with TIER.
11.2. You must be able to drive an eScooter without endangering
pedestrian or vehicular traffic and in accordance with
applicable traffic rules and public-order regulations. You must
have experience or minimum basic skills in driving a motorized
vehicle and must be familiar with the operation and safe use of
12. Your obligations
12.1. You must treat eScooters with due care and consideration,
observe the applicable traffic regulations, and not endanger
any third-party rights or legal interests through your use of
eScooters. You acknowledge that you may be responsible for
any injury or damage caused to other persons and property as
a result of your use of eScooters
12.2. You must, in particular:
(a) observe the maximum load limit of 100 kg;
(b) wear a helmet in accordance with the applicable public
health or traffic regulations;
(c) observe any applicable instructions or recommendations
relating to COVID-19 as issued from time to time by the World
Health Organisation and the local authorities;
(d) not leave the TIER eScooter unattended during the rental
(e) report any defects or damages, particularly if caused by
force or by an accident, to TIER without undue delay upon
becoming aware of them;
(f) ensure, to the extent that you are reasonably able to do so,
that the eScooter is used only in a condition that is safe to
operate and safe for pedestrian and vehicular traffic;
(g) observe the applicable road traffic regulations while driving
(h) immediately stop the eScooter whenever a warning light
appears or an error signal is indicated on the display located
near the steering handles and contact TIER to find out whether
the ride can safely be continued;
(i) park the eScooter properly in accordance with paragraph 8;
(j) pay any applicable fee for returning the eScooter to the
Business Territory if you leave the eScooter outside the
12.3. You may not:
(a) ride an eScooter under the influence of alcohol or drugs or
medications that could impair your ability to drive (a strict ban
on alcohol applies – 0.0‰ blood alcohol reading);
(b) use an eScooter for off-road driving, motor-sporting events
or races of any kind;
(c) use an eScooter for vehicle trials, for driver training, for the
commercial transport of passengers or for any other
commercial purposes (e.g. courier trips, food deliveries);
(d) use an eScooter to transport easily flammable, toxic or
otherwise hazardous materials, insofar as their volume
exceeds normal household quantities;
(e) use an eScooter to transport objects or materials which, by
virtue of their characteristics, dimensions, form or weight, could
endanger riding safety or damage the eScooter;
(f) ride an eScooter together with one or more other persons;
(g) use an eScooter to commit criminal offences;
(h) arbitrarily carry out repairs or conversions of any kind on an
eScooter or have a third party do so; or
(i) use any mobile devices while driving an eScooter (including
the use of electronic devices for listening to music as well as
phone calls and other services that distract the user or prevent
safe handling of the eScooter).
12.4. Out of respect for the environment, the general public, and your
fellow TIER customers, you shall endeavour to drive in a
manner that is orderly, ecologically friendly and not wasteful of
13. What to do in the case of accidents
13.1. You must report any accidents involving an eScooter to TIER
without undue delay.
13.2. Following an accident, you must notify the police without undue
delay and ensure that the police officially record the accident. If
the police refuse to record the accident or if this is impossible
for some other reason, then you should notify TIER of this fact
without undue delay and coordinate with TIER on how to
proceed. This applies regardless of whether you caused the
accident yourself or whether it was caused by a third party. You
may not leave the site of the accident until:
(a) the police have completed recording the accident (or, where
the police cannot record the accident, until you have notified
TIER and complied with TIER’s reasonable instructions); and
(b) any measures to secure evidence or mitigate damage that
have been arranged with TIER have been duly implemented.
13.3. In case of an accident involving an eScooter driven by you, you
must not assume liability or make any comparable admission. If
you assume or admit liability despite this prohibition, then it will
apply exclusively against you and neither TIER nor its insurers
will be bound by such admission or assumption.
13.4. Regardless of whether you yourself caused the accident or
whether it was caused by a third party, TIER will provide you
with a form on which to report any injury and/or damage. This
form must be fully completed and returned to TIER within
seven days of being received by you, the time of the form’s
dispatch to TIER being conclusive in terms of meeting this
deadline. If the damage notification form is not sent back to
TIER prior to the deadline, this may mean that the insurer will
not process – and possibly not settle – the accident claim. If the
insurer refuses to settle the accident claim solely because you
missed the deadline for returning it, then TIER will assert
against you any claims made against TIER as a result.
13.5. You are obliged to provide truthful information about an
accident, particularly where it occurred and to comply with all
applicable laws and regulations.
14. GPS (Global Positioning System)
14.1. The eScooters are equipped with GPS systems that enable
TIER to determine the exact location of the eScooter at any
14.2. The purpose of the eScooter detection device is to become
aware of, recognize and prevent any criminal offenses and to
analyze the performance of the eScooter.
14.3. The electronic devices and systems of TIER are also used to
monitor the status, operation and movement of the eScooters.
14.4. The information gathered with these systems can be used
during and after the completion of any service, with the sole
purpose to enable the execution, control and compliance of the
service and to analyze its performance.
15.1. TIER eScooters are covered by third party liability insurance in
the State of Qatar.
15.2. You are prohibited from acknowledging or settling any damage
covered by third party liability insurance without obtaining
TIER’s prior consent.
16. TIER’s liability
16.1. TIER is responsible to you for foreseeable loss and damage
caused by TIER. If TIER fails to comply with these Terms it is
responsible for the loss or damage which you suffer which is a
foreseeable result of that failure or of TIER failing to use
reasonable care and skill. Loss or damage is foreseeable if
either it is obvious that it will happen or if it was reasonably
foreseeable to both parties when the contract was made.
16.2. TIER does not exclude or limit its liability to you where it would
be unlawful to do so. This includes liability for death or personal
injury caused by TIER’s gross negligence or the gross
negligence of TIER’s employees, agents or subcontractors.
16.3. TIER is not liable for business losses. TIER’s eScooters are
provided only for private use. If you use TIER’s services for any
commercial or business purpose TIER will have no liability to
you for any loss of profit, loss of business, business
interruption, or loss of business opportunity.
17. Your liability
17.1. You will be liable to TIER for any damages for which you are
responsible. This particularly includes any theft, damage or
loss of a TIER eScooter for which you are responsible. TIER is
entitled to be indemnified by you in respect of any legitimate
third-party claims (including legal costs) insofar as you are not
covered by your own personal insurance.
17.2. You are liable for all violations of road traffic regulations, public
order regulations and other statutory provisions for which you
are responsible in connection with your use of an eScooter.
You are liable for any resulting penalties, fees and costs and
must indemnify TIER in respect of any resulting third-party
claims. For the avoidance of doubt, you will not be liable if and
to the extent that any such penalties, fees, costs or claims
result from your use in accordance with these Terms of an
eScooter which is defective.
17.3. TIER reserves the right to identify you to the authorities or the
public administration in the event of any breach of traffic
regulations during your rental of an eScooter (for example, for
traffic offences and prohibited parking).
17.4. TIER may reclaim from you the costs of any infringements
committed by you, such as fines, penalties and legal expenses
paid by TIER. Such payments shall be made via the payment
methods configured in the user account. TIER shall also be
entitled to charge the fees set out in Appendix 1 (as amended
from time to time).
17.5. Failure to pay any amounts owed by you in accordance with
paragraph 17.4 may result in the immediate termination of your
contractual relationship with TIER. In addition to these charges,
TIER reserves the right to take any measures to legally assert
further claims for damage and losses incurred.
17.6. You will not be liable to the extent that an insurer compensates
the damage and no recourse is taken against TIER.
17.7. No limitation of liability agreed between TIER and you in
respect of damages to an eScooter will apply if you willfully
caused the damage.
18. Temporary disabling of access to user accounts and exclusion
18.1. TIER may temporarily disable your access to your user account
(a) data essential to contractual performance have been
incorrectly provided in the user account;
(b) you default on payments exceeding any negligible amount,
despite having received notice of such default;
(c) other significant contractual breaches occur for which you
are responsible; or
(d) you lose the personal mobile phone that is associated with
your user account, or if it is stolen from you, or it otherwise
becomes possible for third parties to make unauthorized use of
your user account.
18.2. TIER will unblock your user account without undue delay once
the reason for the suspension has been resolved.
18.3. TIER may prevent your further use of eScooters if you
repeatedly breach these Terms and if you have failed to react
to a warning letter before TIER takes such action.
19. Term and termination of the User Agreement
19.1. The User Agreement is concluded for an indefinite period and
may be terminated by either party to the agreement in writing
upon giving a notice period of two weeks prior to the end of any
19.2. Either party may terminate for cause with immediate effect,
without the need for a court order. TIER shall be entitled to
terminate the User Agreement with immediate effect and
without the need for a court order if:
(a) you repeatedly default in making payments owed to TIER,
despite having been notified by TIER of such defaults;
(b) you provide incorrect information or conceal factual
circumstances during the registration process or in the course
of your contractual relationship with TIER such that it would be
unreasonable to expect TIER to continue the contractual
(c) despite having been sent a warning letter before action, you
fail to desist from serious breaches of these Terms, or fail
within a reasonably time to correct any existing consequences
of such breaches;
(d) you drive an eScooter under the influence of alcohol or
(e) you disclose your login data for your TIER user account to
another person; or
(f) you attempt to read out, copy or manipulate the TIER App.
20. Personal Data
20.1. TIER will collect and process personal data relating to you
insofar as such data are required to perform TIER’s rights and
obligations under the Use Agreement. When processing your
personal data, TIER will observe the applicable statutory
provisions, particularly those of the Qatari Law No. 13 of 2016
on protecting personal data (Data Protection Law) and the EU
General Data Protection Regulation (GDPR).
20.2. For further details and information on the scope of the
collection, storage, and processing of personal data relating to
you, please refer to TIER’s Privacy Notice available
21. Governing law
The User Agreement and individual rental contracts are governed by the
laws of Qatar and the courts of Qatar shall have exclusive jurisdiction over
any disputes arising out of or in connection with those agreements.
22. Final provisions
22.1. You may not assign to any third parties your rights or
obligations under the User Agreement without the prior consent
of TIER. TIER may transfer its rights and obligations under the
User Agreement to another company or legal person, and you
hereby accept TIER’s transfer of any of its rights and
obligations to another company or legal person, and your
approval is hereby deemed final and irrevocable in this respect.
22.2. If TIER does not insist immediately that you do anything which
you are obliged to do under these Terms, or if TIER delays in
taking steps against you in respect of any breach of these
Terms by you, it will not prevent TIER from taking steps against
you at a later date.
22.3. If a court finds part of these Terms unlawful, the remainder will
be unaffected. Each of the paragraphs of these Terms operates
separately. If any court or relevant authority decides that any of
them are unlawful, the remaining paragraphs will remain in full
force and effect.
22.4. The User Agreement is made between you and TIER. No other
person shall have any rights to enforce any of its terms.
23. Customer service and complaints
If you have any questions, comments, complaints, or if you wish to contact
TIER for any other reason, you may contact us via telephone or email using
the following contact details: Telephone: 00800101233 (toll-free)
Qatar Special Terms
Fee to unlock the eScooter: QR 3
Fee per minute: QR 1
For driving without a confirmed or valid rental contract or for transferring the
access data to another user: 1000 QR
For loss or all repair fees incurred due to the fault of the user: expenses
incurred depending on the amount billed
For additional costs incurred due to the fault of the user (e.g. towing /
picking up the vehicle etc.): arising expenses depending on the amount
For parking a eScooter at not publicly accessible locations: 200 QR
For moving an illegally parked eScooter: 100 QR (excluding VAT)
For picking up an eScooter outside the Business Territory: 250 QR