Safety at TIER

Securing the safety of our users, our employees and everyone who lives in, works in and visits the cities we serve, is central to everything we do.

TIER's Safety Training

Knowing how to ride an e-scooter or cycle well is essential to protecting your safety and those around you.

There are many ways to learn how to use an e-scooter or e-bike safely. Using our in-app safety school, completing an online course or even attending one of our in-person safety events, you can choose what works best for you.

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    In-app Safety School

    TIER’s in-app Safety School provides essential information on how to ride safely, check your vehicle, and the rules and regulations you need to know before riding.

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    Online Safety School

    Our online safety school allows you to learn how to use an e-bike or e-scooter on a desktop. Take the course from any location, in your own time!

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    E-scooter Safety Training

    Our e-scooter safety training events are a great way to try out an e-scooter with trained instructors before going out on the road. What’s more, you will get two free journeys and 20 free minutes after completing the course. *Only available in certain countries.

Keeping cities and our riders safe

Ensuring the safety of all our riders, other road users and pedestrians requires innovative technology, robust vehicle design and highly experienced teams.

TIER's advanced safety features and experience operating in cities around the world, makes sure every user of TIER has the support they need to travel safely.

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    E-scooter beginner mode

    TIER's beginner mode for e-scooters allows you to take as many journeys as you need at a slower speed as you get used to this new mode of transport.

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    24/7 assistance

    Our 24/7 Customer Care team are there to support you if anything happens while using a TIER. In-app 24 hour chat function makes it much easier for you to report incidents and if necessary make a claim through our insurance partners. Visit out help centre to find out all the ways to get in touch with us.

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    Investment and innovation

    We know innovation is essential if we are to achieve vision zero. That's why we continue to invest in new technology features for both e-scooters and e-bikes that can improve the safety of our users. Check out our blog for news of our research partnerships and advanced safety features as they are developed.

Our Safety Partners

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