This is tier
About us
How TIER works
Frequently asked
I cannot start my ride
I cannot end my ride
Why does my scooter suddenly slow down in some areas of the city?
The app is showing that I am in a no parking zone even though I am not
My account is blocked
I’m having issues finding a scooter
When can I ride a TIER?
Where can I ride a TIER?
In which cities can I ride a TIER?
How much does it cost?
How do I sign up?
How do I start my ride?
How do I brake?
How and where do I park?
How do I end my ride?
Can I unlock multiple scooters at the same time?
Do I need to update my TIER app?
How do I change my payment info?
I got charged for a ride I could not end
What is pre-authorization?

Before your ride
During your ride
After your ride
What do I do if I am involved in an accident?
What insurance do I have?
What about my data & personal information?
Scooter manual and EU Conformity Declaration

Work with TIER
Become a Ranger
Other jobs at TIER
How to reach Customer Service

Customer Support is available via Live Chat, Email and Telephone. Simply click here.

Please note that on September 20, 2019, all TIER employees will be participating at the Global Climate Strike from 11:00 – 15:00. During this time, customer support is only available via email under support@tier.app.