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Help

This is tier
About us
How TIER works
Frequently asked
I cannot start my ride
I cannot end my ride
Why does my scooter suddenly slow down in some areas of the city?
The app is showing that I am in a no parking zone even though I am not
My account is blocked
I’m having issues finding a scooter
OUR SERVICE
When can I ride a TIER?
Where can I ride a TIER?
In which cities can I ride a TIER?
How much does it cost?
Instructions
How do I sign up?
How do I start my ride?
How do I brake?
How and where do I park?
How do I end my ride?
Can I unlock multiple scooters at the same time?
Do I need to update my TIER app?
Payment
How do I change my payment info?
I got charged for a ride I could not end
What is pre-authorization?

SAFETY AND REQUIREMENTS
Requirements
Before your ride
During your ride
After your ride
What do I do if I am involved in an accident?
What insurance do I have?
What about my data & personal information?
Security rules in France
The health regulations of the Paris department
The Accessibility Plan for Roads and Public Spaces (PAVE)
How to report a damaged or poorly parked scooter in Paris?
Scooter manual and EU Conformity Declaration
Work with TIER
Become a Ranger
Other jobs at TIER
How to reach Customer Service
How can I get in touch with customer support?