TIER users quickly cover a million miles in West of England since launch

February 8, 2024

  • TIER marks 1,000,000 miles covered with special discount/pass

  • Vehicle fleet now exceeds 3,000 e-scooters and e-bikes across Bristol and Bath, making it the largest tendered service in the UK

  • TIER has been updating the service, including adding more parking bays and introducing Park Assist

TIER riders have covered over one million miles on e-scooters and WESTbikes since taking over the micro-mobility service in the West of England in September 2023. TIER is celebrating the milestone by offering users a discount code to thank the people of Bristol and Bath and to encourage more people to try out the service.

The fleet consists of 3,000 vehicles across Bristol and Bath, making it the largest tendered scheme in the UK, with further expansion due later this spring. It is the first multi-modal system for the West of England, featuring e-scooters, WESTbike e-bikes and WESTcargo e-cargo bikes, the first of which were launched this month.

The milestone follows TIER enhancing aspects of the service based on user feedback. More parking bays have been added throughout Bristol and Bath in co-operation with the Combined Authority and City Councils and the parking verification process has been simplified. TIER has additionally launched Park Assist, a tool which shows users where the nearest free parking bay is if the bay at their destination is at capacity.

To celebrate reaching the milestone, 1,000 new and existing users can claim a free unlock and 10 free minutes using code MILLION2024.

Jessica Murphy, Head of Public Policy UK, commented: “Reaching a million miles in just a few months is testament to the importance and popularity of micro-mobility in the West of England. This milestone showcases a stable, reliable, convenient service that has reached scale and is now one of the most popular in the country. We hope the changes we’ve made, especially around parking, show that we are listening to our users and constantly making tweaks to ensure we are meeting the needs of the people of Bristol and Bath.”