TIER for all. Long Term Rental
Welcome to Long Term Rental by TIER. Surf your city with unlimited access to your own, personal e-scooter.
How do I qualify?
Here is everything you need to know...
Have a provisional or full driving licence
Be at least 18 years old
Be a TIER account holder
Agree to TIER's Long Term Rental Terms & Conditions
Have a personal debit/credit card
Live within TIER’s operating area in the West of England
How it works:
Where can I ride it?
With a TIER Long Term Rental scooter, you can enjoy all the same benefits as our
regular shared e-scooter riders, but with added flexibility. You can ride your scooter
in all the same zones, but you also have more freedom to park, so you can find the
perfect spot for your needs.
What if I need help with it?
TIER gives you more than just a scooter. We also offer full customer support and
clear instructions on everything you need to know, from charging to parking to
riding.
Join the TIER family
TIER Long Term Rental lets you ride your own e-scooter for a monthly subscription fee. Sign up below for your TIER Long Term Rental e-scooter.
What we will give you
Access to a TIER e-scooter
Unlimited rides
TIER three pin charger
Dedicated UK TIER team support
E-scooter key card
Lock, helmet and safety leaflet
How to lock and unlock your e-scooter
In order to unlock your e-scooter, you only need to tap your key card on the NFC reader which is on the front of the e-scooter. The e-scooters’ state then switches from locked to unlocked, and you are free to ride.
How to maintain your e-scooter
At least once per week, we recommend that riders:
1. Check the front and back brakes are working properly.
2. Check the neck and handlebar of the scooter. Nothing should feel wobbly or loose.
3. Make sure the kickstand is secure and holds the vehicle upright in a secure manner.
4. Make sure the reflectors aren’t missing and that the lights work when you unlock the scooter.
5. You can keep it clean with a cloth and water, or household wipes.
How to store your e-scooter
1. Store the scooter inside your home or garage overnight. Don’t store in below freezing temperatures - this could damage the scooter.
2. Charge your scooter indoors, and never when you are out or asleep.
3. E-scooters are heavy! You need to have a ground floor entrance or a lift available if you live on higher floors.
How to charge your e-scooter
1. The battery shows a percentage charge in a small square window on the top. You should charge your e-scooter if the battery charging levels are at 20% or below. Only use the charger provided by TIER.
2. On the left side of the footplate of the scooter, locate the hole which houses the charging port. Plug the charger in.
3. The LED light on the charger brick will turn red to indicate it is charging.
4. The e-scooter will take between 1 - 3 hours to fully recharge.
5. When the light on the charger brick turns green, the e-scooter is fully charged.
6. Turn off the plug at the socket and remove the charger from the e-scooter.
Important advice for safe charging:
- Only use the charger provided by TIER. Using a non TIER charger could cause a fire.
- Only charge when you are at home and awake.
- Never block emergency exits with a scooter, whether it’s charging or not.
- Always charge indoors. Charging outdoors may result in water damage
which you may be liable for. - Do not charge the scooter near sources of heat such as heaters or
radiators. Doing so may lead to overheating, ignition or bursting open. - The e-scooter should be stored and charged at temperatures between 0°C -40°C.
Check out the London Fire Brigades website on the risks and tips for safe e-scooter charging.
Parking your scooter
An advantage for long term rental users is that they can park anywhere - but make sure you don’t adversely impact others.
Hear from Sight Loss Council volunteers how poor parking affects the blind and partially sighted.
- Leave it upright
- Leave plenty of space for others on the pavement
- Park near existing infrastructure such as walls or fences
- Don’t block entrances, access or fire exits
- Don’t leave the vehicle in the road, or in bicycle lanes
- Steer clear of parking near pedestrian crossings
Warning
Please note: the e-scooter must not fall below 15% battery level, if it does, you may not be able to ride your e-scooter. If this happens, please email us immediately on ltr.support@tier.app asap.
If your e-scooter stops mid-ride, please safely leave the road you are riding on and do not attempt to ride the e-scooter again until you have spoken to our User Support team.
You will be charged a £25 penalty if we have to recover your e-scooter.
If you notice anything that does not look safe or have any further questions, please do not ride the e-scooter and report this to our Long Term Rental support team as soon as possible via email: ltr.support@tier.app.